Search or filter the Resources library to gain access to a rich set of content designed to provide insight into key topics impacting your business.
Blog Post February 27, 2017
Collaborative Design: A Recipe for Being Proactive
For the past two months, I have been interviewing many recent User Experience graduates and asking them one question in particular: “What is more importan…
Blog Post November 01, 2016
Key Takeaways from AHIP’s National Conferences on Medicare, Medicaid and Duals
Government programs are the fastest growing segment of the healthcare market.  According to CMS, Medicare has 57 million members, up 10% since 2013, …
Blog Post September 28, 2016
Health Plans Must Communicate Differently With Members - Part I
There is widespread evidence that health plan members are expecting a delightful consumer experience from their health insurers. With the advent of more a…
Infographic September 28, 2016
Millennials: Are Health Plans Ready?
Millennials are now the largest demographic age group in the United States. Read on to learn more about the special expectations that this group has for the le…
Infographic September 28, 2016
The Dollars & Cents of Poor Member Service
Poor member service is costing members and health plans lost time and money. Health plans must tune in to the specific needs and wants of their members or risk…
Video September 11, 2016
Real-World Examples: Plans for the Future
Watch to hear three health plan executives share how their organization's are anticipating and readying for industry change. Each expresses a confidence to lau…
Blog Post July 25, 2016
Exploring Implications of the MACRA Rule with Health Plan Executives
In June, a select group of health plan executives and other healthcare leaders gathered for a roundtable discussion to share their perspectives on MACRA, the M…
Video July 11, 2016
Real-World Examples: ROI-Results - AmeriHealth Administrators
Want to know how to get a customer live in four months? Watch John Janney, Senior Vice President of Health Care Reform Implementation & Transform…
Blog Post July 05, 2016
The Importance of Transparency in the New Healthcare Marketplace
Transparency in healthcare has been an important topic for many years. The usual focus of discussions in this area had been on providing the right information …
Blog Post June 20, 2016
Key Takeaways from the AHIP Institute & Expo 2016
This week we attended, and exhibited at the AHIP Institute & Expo 2016, along with nearly 2500 attendees and exhibitors. The event featured dozens of …
Blog Post May 11, 2016
Video Commentary from World Health Care Congress
Blog Post April 27, 2016
Guest Post: Digital Health: Top Performer For the Next Decade
It’s been another record raise for digital health companies in the first quarter of 2016: $1.8 billion in venture capital. It’s the latest sign that …