Insights

Search or filter the Insights library to gain access to a rich set of resources designed to provide insight into key topics impacting your business.
Blog Post September 30, 2020
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Is Your Organization Open To Change?
If an organization is open to change, it will always result in a successful, smoother implementation of new technology. For those who are reluctant to chang…
Blog Post September 28, 2020
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An MVP Approach to Member-Centricity
As health plans continue to compete for membership, I have seen a shift in the market toward a focus on member-centricity. Health plans competing to aggressive…
Webinar September 24, 2020
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The Impacts of Sustained Unemployment For Health Plans
The COVID-19 pandemic has caused massive unemployment in the U.S.; as a result, the Kaiser Family Foundation estimates that nearly 50 million American workers …
Blog Post September 24, 2020
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Measuring IT Investment From A Risk Mitigation Approach (Rather Than ROI)
Most buyers of healthcare/health insurance IT are, by nature, risk-averse. There are very legitimate reasons for concern: IT infrastructure is expensive, compl…
Blog Post September 21, 2020
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The Ongoing Search to Reduce Costs, Increase Quality
Those working in health plan operations are always in the fury of the moment. They are focused on what is the next emergency. How many people is that going to …
Podcast September 21, 2020
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Breaking Health, Episode #138
Blog Post September 16, 2020
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Value-Based Care Requires Payer-Provider Collaboration
Payers are increasingly incorporating social determinants of health (SDoH)— biology and genetics, individual behavior, social environment, physical environment…
Blog Post September 14, 2020
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Leveraging Real-Time Data for a Meaningful Customer Experience
Health plans know that better member engagement can lead to improved health behaviors as well as enhanced customer satisfaction. That is why they are investing…
Blog Post September 10, 2020
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Medicare Advantage Plans – Keys to Success
There are several critical considerations for payers looking to build top quality, high-performing and competitive Medicare Advantage plans. Communication i…
Blog Post September 08, 2020
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Analytical Insights Critical for Smart Business Decisions
For health plans with limited resources, cost pressures continue to weigh heavy. Outdated technology and siloed systems can adversely impact operational effici…
Blog Post September 02, 2020
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What Would a Do-Over Look Like For The Healthcare Industry?
Ever have the kind of day where you wish you could go back and start over? Press reset so you could avoid the errors you made the first time around? Unfortunat…
Blog Post August 30, 2020
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Inefficient Processes Stifle Creativity and Continuous Improvements
Whether it is value-based benefits, episodes of care, or evolving state and federal regulations—without the right technology, health plans will struggle to kee…