In a recent interview with HealthEdge, Andy Slavitt, former Acting Administrator of the Centers for Medicare and Medicaid Services (CMS) in the Obama administr…
As we discussed in our first post, the proliferation of value-based models is upon us, and the topic is now making its way out of industy circles and into the&…
Collaborative Design: A Recipe for Being Proactive
For the past two months, I have been interviewing many recent User Experience graduates and asking them one question in particular: “What is more importan…
Key Takeaways from AHIP’s National Conferences on Medicare, Medicaid and Duals
Government programs are the fastest growing segment of the healthcare market. According to CMS, Medicare has 57 million members, up 10% since 2013, …
Health Plans Must Communicate Differently With Members - Part I
There is widespread evidence that health plan members are expecting a delightful consumer experience from their health insurers. With the advent of more a…
Millennials are now the largest demographic age group in the United States. Read on to learn more about the special expectations that this group has for the le…
Poor member service is costing members and health plans lost time and money. Health plans must tune in to the specific needs and wants of their members or risk…
Watch to hear three health plan executives share how their organization's are anticipating and readying for industry change. Each expresses a confidence to lau…
Exploring Implications of the MACRA Rule with Health Plan Executives
In June, a select group of health plan executives and other healthcare leaders gathered for a roundtable discussion to share their perspectives on MACRA, the M…
Want to know how to get a customer live in four months? Watch John Janney, Senior Vice President of Health Care Reform Implementation & Transform…
The Importance of Transparency in the New Healthcare Marketplace
Transparency in healthcare has been an important topic for many years. The usual focus of discussions in this area had been on providing the right information …
This week we attended, and exhibited at the AHIP Institute & Expo 2016, along with nearly 2500 attendees and exhibitors. The event featured dozens of …
